We employ a culture of mutual respect, understanding and open communication through our innovative people management practices and strong commitment to teamwork and customer service.
The values underpinning our vision include performance, integrity, reliability, teamwork, empathy, initiative and social purpose.
Before joining ETG, Tom was with Cathay Pacific Airways for 29 years. He was initially based in Australia and thereafter in Hong Kong. During this time, Tom held various senior sales, marketing and management roles, including the role of Global Tactical Marketing Manager. He returned to Australia in 2000 to take up the role of Managing Director of Orient Express Travel. In November 2003 Tom and his wife Julie, became sole proprietors of the Group. As CEO, he is working with his team to develop ETG into a major travel provider in Australia for both outbound and inbound travel
Prior to joining ETG in February 2010, Ari spent 7 years with Jetset Travelworld Group in senior IT roles, most recently as Group IT Manager. His responsibilities included the delivery of enterprise travel systems, and formulating and leading the retail e-commerce strategy for the group. Prior to JTG, he worked in the Finance and IT Departments of Consolidated Travel Group. Ari has a Bachelor of Economics (BEc) and Graduate Diploma in Information Technology.
David joined ETG in June 2017 as Chief Financial Officer. Prior to joining David spent 9 years at Flight Centre Travel Group as the Commercial Leader of VIC/TAS/SA. He held numerous roles in his time there working in both the Leisure and Corporate Divisions. David holds a Bachelor of Commerce degree (Finance & Marketing) and a Master of Accounting. David oversees the entire finance function and is responsible for the financial well-being of the group.
Duncan Adams joined ETG in February 2007 as Company Accountant. He has a Bachelor of Business (Accounting) and has maintained the Certified Practising Accountant (CPA) qualification since 1994. Duncan has worked for national retail and wholesale businesses over the past fifteen years as an accountant and financial controller
Quynh joined ETG in March 1996 as Assistant Accountant after completing his Bachelor of Business Accounting. He later became Group Finance Manager, and was appointed General Manager in December 2004. Taking up this role he successfully opened the Adelaide, and not long later, Perth offices giving our national footprint. Quynh’s main area of responsibility now is the Express Ticketing Division and Airlines commercial. He has been responsible for the implementation of the fully automated ticketing system and is focused on developing preferred products and services for the Select Travel Group.
Mohammad joined Express Travel Group in 2010 with over 17 years’ experience within the travel industry. He brings with him valuable consolidation, operation airline & commercial experience. Mohammad is responsible for the national commercial agreements with airlines & supporting the operations team within Express Ticketing
Jonathan joined the Company as State Manager - WA in January 2008 and was instrumental in establishing the Perth office. Jonathan relocated to Victoria in 2011 to undertake the State Manager VIC/TAS role before being promoted to National Sales Manager in 2013 and then General Manager – Sales for ETG in 2015. Prior to joining ETG, he completed a B.Comm degree and held management positions in Perth with Carlson Wagonlit Travel Management and Intercontinental Hotels Group.
Having worked in travel in both the UK and Australia since 2002, Alisha’s experience in the travel industry expands across both retail and wholesale. Alisha joined Express Travel Group in 2017 after spending 7 years with the APT Travel Group as Inside Sales Manager. Holding a Bachelor of Business (Tourism Management), Alisha has extensive experience in Sales, Operations, Marketing and Communications.
Paul joined italktravel as their National Business Manager in November of 2017. A retail expert having pursued his passion for people and connection with a leading Travel Retailer since 2005. Paul has lead travel retail teams of up to 14 people, and regions of up to 110 people. Paul values connection within teams and is an advocate for a consistent customer experience.
Amber joined Express Travel Group in 2015 in the newly created role of Product Manager and undertook to grow and develop our preferred supplier partnerships. In 2016, the Product department, under Amber’s leadership, expanded to encompass the Express Travel Group events division, overseeing the annual program of conferences and events. Most recently in early 2018, Amber was promoted to Manager Marketing & Product, bringing together these exciting and growing departments of Express Travel Group. Prior to joining ETG, Amber held management positions at retail group STA Travel, as well as Product Management roles in the wholesale travel sector.
Nicole joined ETG in June 2018 following four years as Trade Marketing Manager with Scenic Luxury Cruises & Tours. With over 17 years of marketing experience Nicole has held marketing, communications and product roles in Australia, UK and Canada across multiple industries including travel, finance, beauty and the luxury sector. With a strategic and growth mindset, Nicole has in-depth experience of both online and offline marketing channels across B2B, B2C and B2B2C environments.
Derek Morris joined the Group as Regional Manager - NSW/QLD in January 2015, following 3 years of consulting work with China Southern Airlines. Prior to this Derek spent over 25 years with Cathay Pacific Airways, most recently as Marketing and Sales Manager Australia